Refund policy

Return & Refund Policy

Every piece I make is made with care — and most are made just for you. I want you to love what arrives, and if something isn't right, I'll do my best to make it right. Because most pieces are made to order rather than pulled from a shelf, here is what I'm able to take back, and what I can't.

What Can Be Returned

  • Necklaces, bracelets, and earrings can be returned, unless the product page says otherwise. Pieces made in a custom length are made for you and can't be restocked, so they're a final sale.
  • Rings are cast and sized for your hand, which means they generally can't be restocked and are a final sale. There's one exception: one-of-a-kind rings ordered in the original size stated in the listing are eligible for return. If you order a one-of-a-kind ring in a different size, it has been made especially for you, and the sale is final. Returned rings need to arrive in original, unaltered condition, which I'll confirm on inspection.
  • Custom jewelry is designed per your request, size, and style, and is a final sale. That said, if I've made a mistake in your order or something arrives faulty, write me within 7 days of delivery and I'll repair or correct the piece so it's exactly what you ordered.
  • Personalized touches — engraving, resizing a one-of-a-kind piece, or any special request — turn a piece into something made specifically for you, so it can't be returned or resold. These are final sale.
  • Sale and clearance items and gift cards are final sale.

How Returns Work

If your piece qualifies, just reach out within 14 days of delivery for anything containing solid gold, or within 30 days for silver jewelry — email hello@ellacreationsjewelry.com, send a direct message, or WhatsApp me at +1 (725) 278-9233. I approve returns before they ship, so please wait for my confirmation — packages sent back without approval may have to be refused. Once approved, send the piece within 7 days by a tracked and insured service (fine jewelry is precious cargo — until it reaches me safely, it's in the carrier's hands, not mine). Items should come back unworn, in original condition, and in their original packaging.

If the return is my fault — a defective, damaged, or incorrect item — the return shipping is on me. Otherwise, return shipping is at your cost.

If Something Arrives Wrong

Please look over your order when it arrives. If anything is defective, damaged, or not what you ordered, tell me within 7 days of delivery and I'll make it right.

Refunds

Once your return arrives and I've inspected it, I'll confirm your refund. Approved refunds go back to your original payment method within 10 business days. Two things are deducted from the refund total: shipping fees, and the card-processing fee from your original purchase (3% to 6%) — that fee is kept by the payment provider, not by me, and they don't return it even when I refund you. Your bank may need a few extra days to post the money. If more than 15 business days pass after approval, please email me.

International Orders

Import duties, taxes, and customs fees are charged by your country, not by me, and are non-refundable. For customers in the EU: nothing in this policy limits your statutory right of withdrawal on eligible (non-customized) items — the withdrawal form is linked in the footer.